documents required for new accounts

Individual Accounts

Individual Account
- Online account application
- Copy of passport or drivers license
- Selfie of person holding the same ID provided above
- Proof of address dated within 90 days (utility bill or bank statement)

Company Accounts

Individual Account
- Online account application
- For each director, all of the items for an individual application
- Certificate of incorporation
- Articles of association or equivalent, that shows the share ownership percentages
- Proof of address for the company dated within 90 days (utility bill or bank statement)
- Each shareholder of 25% of more must provide all the requirements for an individual account or company account

Trust Accounts

- Online account application
- Trust deed
- Proof of address for the company dated within 90 days (utility bill or bank statement)
- If corporate trustee, the same requirements as a company application for that entity
- If personal trustee, the same requirements as an individual application for that person
- For beneficiaries, the corporate or personal application requirements as stated above


What are your fees?

Account Opening Fee
Viva charges a $500 account opening fee for new clients. 

Management Fee
Viva charges a 1.00% management fee on assets under management per annum. 

Staking Example: If you are staking with us and receive a 10.50% yield on the asset, your real return will be 9.5% after our fee. Client funds in staking are 100% insured. 

Custody Example If you're holding your assets in a custody account with no yield, then the total combined fee between our digital asset custodian Zerocap and Viva is 1.00%.

Custody plus Insurance Example If you want to activate insurance for your custody account, it is an additional fee of 0.5%, for a total per annum fee of 1.5%.

Trading Commissions
Over The Counter (OTC) trade execution fees start at 1.95% and are reduced and customized on volumes of 10 million USD or more.

Optional Products and Services
Insurance on custody holdings is optional and is charged at a wholesale rate of 0.5%, directly passed through to Lloyds of London and our digital asset custodian, Zerocap. 

Custom services such as incorporation and advisory are provided on demand and fees for service will be presented for each solution.

Do you have deposit or withdrawal fees?

Viva does not charge a fee on fiat or cryptocurrency deposits or withdrawals. 

What are your account minimums?

Viva has a $100,000 USD or equivalent minimum to become a client. This can be split across multiple products.

Do you have a minimum OTC transaction value?

Viva has a $10,000 USD or equivalent minimum transaction value for OTC execution.

Banking, Transfers & Settlement

How do I find my BTC or crypto deposit address?

How do I withdraw or transfer cryptocurrency?

1. Add your withdrawal address and wait for security approval.

2. Do a transfer and then wait for security approval. Always do a test transfer first.

Are there withdrawal limits or bank restrictions?

Viva have a minimum fiat withdrawal value of $20,000 in the withdrawal currency. 

There are no upper limits on deposits or withdrawals. 

Can I withdraw my funds at any time?

Yes, you can withdraw your funds from Viva at any time. Please note all withdrawals are subject to a 48-hour withdrawal processing period. 

Fiat withdrawals are also subject to standard banking transfer timeframes. 

To withdraw funds simply let the trade desk know via email and your withdrawal will be processed. 

What are your settlement timeframes on Cryptocurrencies?

Cryptocurrency purchases and sales are subject to a 48-hour settlement period.

This means that cryptocurrencies bought or sold will take up to 48 hours to appear in your account or be made available for withdrawal or transfer. 

Can I withdraw fiat funds to a lawyers escrow account or another person?

You can only withdraw fiat funds to an account in the same name as your Viva account. For example, if you have a personal account open, then funds can only be sent to a bank account in your same personal name.

Custody, Insurance & Security

How are my assets stored and who holds the keys?

Our digital asset custodian, is responsible for providing banking infrastructure for fiat currencies, such as USD, AUD, EUR or SGD.  You have control to deposit, withdraw and manage your assets.

Fireblocks is the security and infrastructure provider on which your account is built. They are specialists in Multi-Party Computation technology. This means you still own your assets, but there is no single point of failure. 

Viva is your management team to help do it all for you with your permission. We do not directly receive, transfer or control your funds or assets. 

Ultimately you have the authority and final approval on any decisions made.

How is my account secure?

Your account is built using the Multi-Party Computation (MPC) technology provided by Fireblocks.

This type of infrastructure and technology makes hacking highly expensive, nearly impossible and creates a truly secure environment for storing, transferring, and issuing digital assets. 

You can download the Fireblocks whitepaper here.

How is this different from a cryptocurrency wallet?

As a managed account with institutional grade custody and security,  you own the assets but work with Viva to help manage your affairs. There is no single point of failure with our managed accounts.

A wallet is a secure vault that protects your private keys and is a self custody option. A wallet you manage on your own has points of failure.

How is a managed account different to a managed fund?

A managed account is an investment account owned by you as the investor but overseen by a professional manager or management firm.

A managed fund is where investors' funds are pooled together and managed by the investment manager. The investment manager makes investment decisions on behalf of all investors in the managed fund.

Corporate Structure & Governance

What is your corporate structure and how are you regulated?

Viva Capital Management Pte Ltd is a Singapore company with SSIC code 66306 registered as a family office servicing high net worth individuals.

What countries do you operate in?

Viva accepts clients in most countries. We have a physical office in Orlando Florida and support clients with on US Eastern timezone. We also have a light presence in Australia and Singapore.

What happens if Viva goes bankrupt?

If Viva goes bankrupt, you still have 100% ownership and access to your assets. In the event, Viva failed you would contact both our digital asset custodian and security partners, Fireblocks.

Privacy & information Sharing

Do you share my crypto information with any government bodies?

No. Viva does not share information with any government body. It is your responsibility to manage your tax and reporting affairs.

If you are a USA citizen who is invested with a Crypto IRA opened by Viva, once per year, we complete an annual valuation that is given to your custodian (Entrust). In turn, this custodian will share information with the IRS. 


What annual reporting do you provide?

You can access a list of transactions via your wealth portal and holding statements that you can provide to your CPA or work with for accounting purposes.