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Congratulations and welcome to the Viva family. Opening your new account with Viva is very simple. You can refer to these instructions anytime you need help.

Step 1 - Open Your Account

The first step is to complete the online application and upload your supporting documents like ID and proof of address. Click Here to get start now.

You will need to wait 24-48 hours for compliance to approve your account. If any additional information is needed we will let you know directly.

Step 2 - Wealth Portal Login

The next step is to create your username, password, and link your phone using an authenticator app, so you can log in to your wealth portal 24/7. The wealth portal is where you check your balance and it's hosted with Zerocap, our custodian.

- Use Your Phone To Download Google Authenticator From The App Store

Go to your app store and search for "Google Authenticator". It should be the first result that appears. Install the app onto your phone and put it somewhere for frequent access because you need it every time you log in.

- Open The Authenticator App on Your Phone And Have It Ready To Scan a QR Code

You'll use your phone and the app at the same time. Open the app and have your phone ready to use. 

- Use Your Computer To Create A Username And Password To The Wealth Portal

Go to https://viva.zerocap.com and click "Enter".

Next, click the "Don't have an account? Sign Up" link and enter your email address and a password you'd like to use for your account.

- Use Your Phone To Scan The QR Code With The Authenticator App

After you enter your email and password, you will see a QR code on appear on your screen. Open your authenticator app, and use your phone to scan the QR code. It will then link your computer and your phone. 

When it's complete, it will automatically produce a one time 6 digit code you can use to log in to your account. 




Step 3 - Fund Your Account

You can do a normal wire or bank transfer to fund your account. Here are the banking instructions 

NOTE: If the bank asks you for a reference or description of transfer, please use your name.

USD Deposits (Wire/Swift Transfer)

Beneficiary: Zerocap Pty Ltd
Routing/ABA: 026013576
Account number: 1503981471
Beneficiary address: Level 8, 287 Collins Street Melbourne, Australia VIC 3000
Bank: Signature Bank
Bank Address: 565 Fifth Avenue New York NY 10017
Reference: (Please Use Your Name)

NOTE: This is a local wire in the United States to a New York Bank.

AUD Deposits (Local BSB Transfer)

Bank Account Name: Zerocap Pty Ltd
BSB Number: 802-985
Account Number: 516213838
Beneficiary address: Level 8, 287 Collins Street Melbourne, Australia VIC 3000
Description: (Please Use Your Name)

EUR Deposits

Beneficiary: Zerocap Pty Ltd
Beneficiary address: Level 8, 287 Collins Street Melbourne, Australia VIC 3000
Bank Details: Bank Frick & Co. AG, Balzers, Liechtenstein;
Correspondent bank (EUR): SECB Swiss Euro Clearing Bank GmbH, Frankfurt a. M., Germany

Bitcoin and Ethereum Deposits

To deposit in cryptocurrency, log in to your wealth portal and then click the currency you would like to deposit in. You'll then see a 'Deposit' button next to your 'Custody' account. Click the deposit button and it will show you the wallet address you can transfer to.  

NOTE: Do a small test transfer before you transfer your full holdings just be sure you've got your wallet address correct. 

NOTE: Make sure you only send the same currency to the address. E.g. Don’t send ETH to the BTC address.